Technology is increasingly becoming the core of restaurant efficiency, giving customers one of the things they value most: convenience. As technology gets intertwined with restaurant services delivery, customers are able to have more enjoyable experiences and this, in turn, helps build customer loyalty and increases profits.
Keep the following suggestions in mind when searching for technology platforms to improve your restaurant’s service.
Reservation apps
Apps can do wonders for your restaurant, from assisting with reservations to helping with table orders. The key is to find one that supports your type of restaurant. When selecting an app for reservations, choose one that integrates with your own reservation system and that can make live updates. This will help to avoid overbooking. The app should also be able to provide notifications to your customers on the availability of a table for them so that they avoid standing for a long time while waiting for a table to be available.
A smart way to track your inventory
It is also wise to invest in an app that tracks your restaurant’s inventory. This should be integrated with the ordering system that you use so that when customers place their orders, the waiters can let them know if the ingredients that make up their meal is unavailable. This will save time as the wait staff will not need to run back and forth between the tables and the kitchen or bar, to check if all the ingredients are available.
Table kiosks
Table kiosks make ordering and paying for meals a hassle-free process. Customers can place their orders at their table, without waiting for the waiter. This is a convenient solution at peak times when there are a lot of customers and waiters can’t get to all the tables speedily. Instead of the customers getting impatient while waiting to be served, they can use the kiosk to place their orders. This helps to create an enjoyable restaurant experience. Some kiosks allow customers to split the bill easily; reducing the time spent making individual calculations that have a habit of putting a damper on a great night out with friends.
Efficient delivery
As more people choose to order their food and enjoy it in the comfort of their homes, restaurants should invest in apps that make online ordering and delivery a smooth process. The optimal app should allow customers to track their orders and have an idea of how long it will take for their food to arrive.
Used correctly, technology can enhance the customer experience at your restaurant. The more enjoyable customers find your restaurant to be, the more likely they will be to return and recommend it to others. This will result in your restaurant having an increase in loyal customers and becoming more profitable.
